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Terms & conditions for clients

The following terms and conditions, which are amended from time to time, apply to all services of Smart Marketing Solutions ("pocket-guide.gr", "us", "we" or "us") wherever they are available. By accessing, browsing and using our website or any other related applications, you acknowledge and agree that you have read, understood and agree to all the terms and all the conditions listed below.
Hereinafter, the website, platforms and applications will be called "services", the cooperating companies will be called "partners", and the visitors or users of services will be called "clients".

Scope of our Service
We (Smart Marketing Solutions - pocket-guide.gr, and our online partners) provide an online booking platform through which owners of lodgings (partners) can be advertised and rent their rooms. Visitors (clients) of our services can make such reservations. When making a reservation through our services, you are legally bound to the hotel where you made the reservation. After the completion of your booking, a series of e-mails ensure the agreed (booking details) between the two parties.
When providing our services, the information shown is based on information we receive from the hotels. Therefore, our partners, having complete management over the online booking system, are solely responsible for the renewal of all prices, availability and any information displayed on the web. In case of potential problems between partner and client, the partner should faithfully implement what is prescribed by law.
Although we make every effort towards the proper operation of our services, we can neither confirm nor guarantee that all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), for interferences due to (temporary or/ and partial) suspension of operation, restoration works, upgrade or maintenance of our services or due to any other cause, for inaccurate, misleading or untrue information or for not distributing information. Each hotel is solely responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including rates and availability) displayed on our services. Our services do not constitute and should not be considered a recommendation or endorsement of the prices, service level or rating of any available hotel.

Prices and Best Price Guarantee

Our partners commit that room rates offered through our online application will not be higher than the ones offered through other online reservation systems for the same rooms with the same terms.  In other words, the same rooms with the same terms should be made available through our reservation application at the same or lower prices compared to those provided by other reservation platforms.  In case a client finds a specific room with the same terms of reservation at a lower price on the Internet, after the conclusion of the booking, our partner is obliged to cover the difference.
Through our services prices are displayed per room for your entire stay including all taxes.
Our service is totally free - we will not charge your credit card, as you will pay the hotel directly for your stay.

Cancellation
When you make reservations at a hotel, you accept the relevant cancellation and no-show policy of the hotel as well as any additional terms (you can ask for the terms and conditions from the hotel itself). You can refer to the general cancellation and no-show policy of each hotel either on the website at the hotel information section or at the confirmation e-mail. Certain rates or special offers are not eligible for cancellation or change. Read carefully the room details before you book.

Cooperating companies, owners = Partners
Visitors, users of services = Clients
Websites, platforms, applications = Services


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