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Terms & Conditions

1. Smart Marketing Solutions (pocket-guide.gr) has an online reservation application platform, through which hotel owners (the firm’s partners) may advertise their company and offer rooms for reservation. Customers may book their rooms through our online reservation platform.

2. Our partners have declared on their own responsibility that their company operates legally and is provided with all the necessary documents by the competent services. In case the status quo of the company alters, our partners are obliged to remove their company from the application. 

3. Our partners, being the sole operators of the online reservation system, are exclusively responsible for current rates, room availability and other information available on the Internet.  In case problems occur among one of our partners and a client, our partner must strictly implement what is provided by law.

4. Our partners should clarify and specify their policies and terms of cooperation with their clients in order to avoid possible problems, which in any case will be solved by the hotel owners (our partners). The clients on the other hand must carefully read and consent to the policies and terms of cooperation with our partners.

5. Our partners commit that room rates offered through our online application will not be higher than the ones offered through other online reservation systems for the same rooms with the same terms.  In other words, the same rooms with the same terms should be made available through our reservation application at the same or lower prices compared to those provided by other reservation platforms.    In case a client finds a specific room with the same terms of reservation at a lower price on the Internet, after the conclusion of the booking, our partner is obliged to cover the difference.

6. The application notifies the clients and the partners by e-mail what is provided by law for the conclusion of the booking, always using the personal data trade standard technology "Secure Socket Layer (SSL)". Our partners must ensure that the notification of the personal data of their clients is avoided in any way.

7. Our partners must not notify to third parties any personal data of their clients and should abide by the privacy legislation.  

8. The reservation system of Smart Marketing Solutions does not perform any online charge. The clients will pay for the accommodation directly to the partner based on the hotel policies . The are no credit card fees. The credit card charge can occur at any time between the booking date and the checkout date depending on hotel policies. Please contact the hotel for further information..

9. There is always confirmation of the reservation to the client. For typical reasons and for the information of the client, our partners must validate the reservation through the application as well. The only reason for refusing or invalidating a reservation is when the credit card is wrong or invalid. In any case the client must be previously informed.

10. The partners and the clients must read the analytical terms and conditions of this agreement, which can be found on the website www.pocket-guide.gr , as well as on every single room available, and abide by them. In case of disagreement, the partner must offend the agreement and the client must not make use of the application.

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